Valid Test 820-605 Testking – 820-605 Exam Overview

Valid Test 820-605 Testking – 820-605 Exam Overview

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Quiz Cisco – Unparalleled 820-605 – Valid Test Cisco Customer Success Manager Testking

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The Cisco 820-605 certification exam is designed for individuals who want to become Cisco Customer Success Managers. This certification is ideal for professionals who want to learn how to plan and execute customer success strategies and drive adoption of Cisco solutions. The exam focuses on a wide range of topics, including customer success management processes, governance, metrics, and tools.

Cisco Customer Success Manager Sample Questions (Q36-Q41):

Which two actions are in adoption campaign? (Choose two.)

  • A. survey sent to all end users
  • B. messaging to stakeholders on new product releases
  • C. messaging to users on best practice approaches to their solution
  • D. renewal reminder to stakeholders
  • E. messaging to stakeholders on the new features of their solution

Answer: C,E

What is a type of expansion opportunity?

  • A. additional user groups
  • B. using latest release versions
  • C. strong stakeholder communication
  • D. positive customer sentiment

Answer: A

A customer purchased 500 licenses for its cloud-based collaboration solution. During a customer meeting, they complain to the Customer Success Manager that they cannot verify who and how the licenses are being used. Which two types of adoption barriers are occurring? (Choose two.)

  • A. platform
  • B. people
  • C. tools
  • D. application
  • E. process

Answer: A,D

Which expense is an operating expense (OPEX)?

  • A. computer equipment
  • B. software
  • C. office improvements
  • D. payroll

Answer: B


During the past few months, the Customer Success Manager has been working on adoption sessions with all Network Security Staff from Company ABC. They had significant progress in how administrators are using the solution, implementing best practices, and reducing by half the time they spend performing a repetitive task. However, in a recent conversation, upper management questioned the renewal of the solution subscription. Which barrier must the CSM overcome?

  • A. operational
  • B. technical
  • C. business
  • D. data

Answer: A


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