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ITIL, or Information Technology Infrastructure Library, is a framework designed to provide guidance for IT service management. It is widely recognized as the industry standard for IT service management, with over 2 million IT professionals certified in ITIL worldwide. The ITIL 4 Foundation Exam is the entry-level certification in ITIL 4, the latest version of the ITIL framework.

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ITIL 4 Foundation Exam Sample Questions (Q425-Q430):

NEW QUESTION # 425
Which statement about outcomes is CORRECT?

A. They allow service consumers to achieve a desired result.
B. They provide products to service providers based on outputs.
C. They are deliverables provided to service consumers.
D. The co-create value for service providers by reducing costs and risks.

Answer: A

Explanation:
Reference: https://www.axelos.com/news/blogs/february-2015/difference-between-outputs-and-outcomes-in- itsm

NEW QUESTION # 426
What is a configuration item?

A. Any financially valuable component that can contribute to delivery of an IT product or service
B. Any component that needs to be managed in order to deliver an IT service
C. A problem that has been analyzed but has not been resolved
D. Any change of state that has significance for the management of a service

Answer: B

Explanation:
Explanation/Reference: https://www.bmc.com/blogs/itil-key-terms/

NEW QUESTION # 427
What type of change is MOST likely to be managed as a service request?

A. An emergency change
B. A normal change
C. A standard change
D. An organizational change

Answer: B

NEW QUESTION # 428
Which is the CORRECT explanation of the ‘R’ role in a RACI matrix?

A. This role ensures the flow of information to stakeholders
B. This role has ownership of the end result
C. This role ensures that activities are executed correctly
D. This role is involved in providing knowledge and input

Answer: B

NEW QUESTION # 429
Which of the following is the MOST important ‘or effective incident management?

A. Collaboration tools and techniques
B. Automated pipelines
C. A variety of access channels
D. Balanced scorecard review

Answer: A

NEW QUESTION # 430
……

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Newest ITIL-4-Foundation Exam Questions Vce | Amazing Pass Rate For ITIL-4-Foundation: ITIL 4 Foundation Exam | Perfect Reliable ITIL-4-Foundation Exam Sims

Reliable ITIL-4-Foundation Exam Sims & ITIL-4-Foundation Reliable Exam Blueprint

ITIL 4 Foundation Exam Sample Questions (Q425-Q430):

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