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The ITIL-4-Transition (ITIL 4 Managing Professional Transition) Certification Exam is intended for IT professionals who already hold an ITIL v3 Foundation certification and want to upgrade their certification to the ITIL 4 Managing Professional level. The exam is also suitable for IT professionals who hold ITIL v3 Intermediate level certifications and want to gain knowledge and skills in the new ITIL 4 framework. This certification program is designed to help individuals with a solid foundation in ITIL v3 to upgrade their skills to the latest ITIL 4 framework.
ITIL 4 Managing Professional Transition Sample Questions (Q36-Q41):
NEW QUESTION # 36
An organization is reviewing the support of its IT services.
Which is an example of an ‘outside in’ approach?
- A. Conducting customer and user satisfaction surveys to gather feedback on how customers and users perceive the support of IT services
- B. Understanding how infrastructure and application suppliers are involved in the end-to-end value chain for the support of services
- C. Contacting the organization’s ITSM software tool provider to learn about software updates which might improve the support of the services
- D. Asking for feedback from the internal technical teams to ensure they are able to deliver against the support requirements
Answer: A
NEW QUESTION # 37
Which high velocity IT objective considers an organization’s ability to continue providing business services when disruptive events affect its digital products?
- A. Fast development
- B. Resilient operations
- C. Valuable investments
- D. Assured conformance
Answer: B
NEW QUESTION # 38
What BEST describes the relationship between planning and risk?
- A. Planning should always consider risks and how to mitigate them
- B. Planning focuses on what needs to be accomplished, risk management is part of how work is to be performed
- C. Risk management is the exclusive domain of dedicated risk managers
- D. Planning is a high level function, risk management is a tactical activity
Answer: A
NEW QUESTION # 39
Which can act as an operating model for an organization?
- A. The four dimensions of service management
- B. The service value chain
- C. The ITIL guiding principles
- D. Continual improvement
Answer: B
NEW QUESTION # 40
A web hosting provider has decided to apply more of a ‘shift left’ approach to service support. The provider knows that users like video tutorials as well as communicating via instant messaging and social networks.
What should the service provider use to expand how users access support and improve the user experience?
- A. Service level management
- B. Omnichannel management
- C. Benefits dependency network
- D. Service interaction method
Answer: B
NEW QUESTION # 41
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