How to get an AirPod replacement –– and what you need to know before you do

How to get an AirPod replacement –– and what you need to know before you do

  • You can get an Instant AirPod replacement through Apple or an Apple Authorized Service Provider, as you can with your charging case, battery, or ear tips.
  • Certain models of Apple AirPods Pro made before October 2020 are eligible for a free service program for sound issues.
  • Apple can replace lost or damaged AirPods for those with and without an AppleCare warranty for a fee.


Whether you’ve accidentally damaged or lost one or both of your AirPods or your charging case, or you need to replace the battery or ear tips, Apple — or an Apple Authorized Service Provider — can service your product.

Whether or not you’ll have to pay for your service depends on the issue you have and whether it’s covered by warranty. How much you pay will depend on whether or not you have AppleCare and what you need to be repaired or replaced.

How to replace your Apple AirPods

To have your AirPods serviced, you have several options. First, you can make an Apple Genius Bar appointment and bring them into an Apple Store or an Apple Authorized Service Provider. You’ll need to have your AirPods and serial number on hand, which you can find on your Charging Case, the original sales receipt, or the original AirPods box.

If you’d prefer to mail your product to Apple for service, call Apple Support. Before speaking to an Apple Support advisor, make sure to locate the serial number of your device. It will take about a week to receive your replacement AirPods or Charging Case. You can check the status of a service request here.

How to replace your Apple AirPods Pro for free

Apple has a free service program for certain AirPods Pro models with sound issues. It applies to affected units manufactured before October 2020. Sound issues for affected AirPods Pro may include crackling or static sounds while exercising or talking on the phone and the Active Noise Cancellation not working as it should (losing base sound or hearing more background sounds).


Apple will service affected AirPods Pro for free. You can make an appointment and bring them into an Apple Store or an Authorized Service Provider, or call Apple Support to mail your AirPods in for service. Once Apple receives your product, it will be first examined to determine whether or not it’s eligible for the program. Apple will replace AirPods Pro with a confirmed sound issue. AirPods Pro cases are not affected by the sound issue and will not be replaced. Note that this program covers affected AirPods Pro units for two years after they are purchased.

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