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The Genesys GCP-GCX Exam covers a wide range of topics related to the Genesys Cloud CX platform, including system configuration, deployment, administration, and troubleshooting. The exam is divided into multiple sections, each of which focuses on a specific aspect of the platform. Candidates are required to demonstrate their understanding of each section by answering a series of multiple-choice questions. The exam is rigorous and requires a thorough understanding of the platform, making it a valuable credential for professionals who work with Genesys Cloud CX.
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The GCP-GCX exam is a comprehensive test that covers a wide range of topics related to the Genesys Cloud CX platform. These topics include customer engagement, call routing, reporting and analytics, and more. The exam is designed to be challenging, but it is also fair and transparent. Candidates who pass the exam will have demonstrated a high level of expertise in the use of the Genesys Cloud CX platform.
Genesys Cloud CX Certified Professional-Consolidated Exam Sample Questions (Q96-Q101):
NEW QUESTION # 96
Select the categories of ACD skills that can be added to a user or an interaction. (Choose two.)
- A. Roles
- B. Skills
- C. Language
- D. Queue
NEW QUESTION # 97
Which view helps supervisors analyze performance issues with a specific skill in one or more queues?
- A. Interactions
- B. Agents
- C. Skills Performance
- D. Queues Activity
NEW QUESTION # 98
Which role is automatically assigned to a new user?
- A. admin
- B. Communicate – User
- C. employee
- D. User
NEW QUESTION # 99
Select the factors which can cause report generation failures and increased runtimes. (Choose two.)
- A. Running reports during peak hours.
- B. Adjusting report parameters in order to include fewer agents, queues, and interactions.
- C. Reviewing and ensuring the usage of scheduled reports.
- D. Asking every team member to run and save a copy of the report.
NEW QUESTION # 100
While Alex is monitoring queue reports, Sam deletes an inactive agent from the queue.
Will this affect the metrics that Alex is monitoring?
- A. Yes
- B. No
NEW QUESTION # 101
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