Exam ADM-261 Topic | Latest ADM-261 Test Notes

Exam ADM-261 Topic | Latest ADM-261 Test Notes

The web-based Salesforce ADM-261 practice exam is compatible with all operating systems, including Mac, Linux, iOS, Android, and Windows. It is a browser-based ADM-261 Service Cloud Administration practice exam that works on all major browsers, including Chrome, Firefox, Safari, Internet Explorer, and Opera. This means that you won’t have to worry about installing any complicated software or plug-ins.

The Salesforce ADM-261 certification exam is a valuable credential for professionals who work with Service Cloud solutions. It demonstrates the candidate’s expertise and proficiency in configuring and managing Service Cloud solutions and is highly valued by employers. With the right preparation and study, candidates can earn this certification and take their careers to the next level.

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Salesforce ADM-261 Exam | Exam ADM-261 Topic – Once of 10 Leading Planform for Latest ADM-261 Test Notes

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Salesforce Service Cloud Administration Sample Questions (Q24-Q29):

Universal Containers has scheduled a major upgrade to its Customer Community next month. The community is expected to be unavailablefor approximately 8 hours. The executive team is concerned about how the upgrade and associated outage will impact customers. Which three measures should the Consultant recommend to ensure transparency during the upgrade process? Choose 3 answers

  • A. Publish ongoing updates to the community knowledge base with details about the upgrade.
  • B. Replace the default outage page with a custom page containing upgrade information.
  • C. Send routine status updates to customers via Chatter during the upgrade.
  • D. Notify customers once the upgrade is completed and full services are restored.
  • E. Communicate information about the upgrade to customers in advance.

Answer: B,D,E

UC is in the process of implementing Service Cloud. In which order should the data be migrated?

  • A. Accounts cases, users, contacts
  • B. Users, accounts, contacts, cases
  • C. Users, contacts, accounts, cases
  • D. Accounts, contacts, cases, users

Answer: B

Which configuration item must be created when implementing Lightning Knowledge?

  • A. Article Types
  • B. Record Types
  • C. Attachment Types
  • D. File Types

Answer: B

Universal Containers wants to provide its five million customers a solution where customers can submit inquiries, monitor the status of those inquiries, and view their contact information.
Which type of Community license should be used to meet these requirements?

  • A. Company Community
  • B. Partner Community
  • C. Employee Community
  • D. Customer Community

Answer: D

Universal Containers is bringing a new division under their existing Customer Service Contact Center. This will involve servicing several thousand new customers.
Which method should a consultant recommend for importing this data into universalcontainers service cloud instance

  • A. Java Language Specific Toolkit
  • B. Data Integration via SOAP API
  • C. Bulk Data Transfer API
  • D. Cloud-to-Cloud Integration Toolkit

Answer: C


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