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The SAP C_C4H510_21: Certified Application Associate – SAP Service Cloud 2111 exam is an industry-recognized certification offered by SAP for individuals who want to validate their knowledge and skills in SAP Service Cloud. This certification is designed for professionals who work in customer service management, sales, marketing, and other related fields. Passing this exam demonstrates that the individual has a thorough understanding of the SAP Service Cloud solution and can effectively implement it in a business environment.

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The C-C4H510-21 certification exam is based on the latest version of SAP Service Cloud, which is known as 2111. This means that the exam covers the latest features and functionalities of the solution, ensuring that certified professionals are equipped with the most up-to-date knowledge and skills. SAP Service Cloud is an important component of SAP’s customer experience (CX) suite, which enables businesses to deliver exceptional customer service and support.

To prepare for the SAP C_C4H510_21 certification exam, candidates must have a strong understanding of the fundamental concepts of the SAP Service Cloud. They must also have hands-on experience working with the SAP Service Cloud and its related technologies. In addition, candidates should be familiar with the various tools and techniques used in SAP Service Cloud projects, such as project management, business analysis, and solution design. To prepare for the exam, candidates can take courses, attend workshops, and use study materials provided by SAP.

SAP Certified Application Associate – SAP Service Cloud 2111 Sample Questions (Q114-Q119):

NEW QUESTION # 114
Which elements are used to calculate the due dates defined in Service Level Agreements (SLAs)? Note: There are 2 correct answers to this question.

A. Service contract
B. Working calendar
C. Maintenance plan
D. Operating hours

Answer: A,D

NEW QUESTION # 115
Which elements can be used to restrict access to views? Note: There are 2 correct answers to this question.

A. Field extensions
B. Business roles
C. Territories
D. Code list restrictions

Answer: B,C

NEW QUESTION # 116
Which tool do you use to determine a service ticket processing team, based on conditions?

A. Data Workbench
B. Delegation rules
C. Ticket routing rule
D. SLA determination

Answer: C

NEW QUESTION # 117
Which fields can be determined by using Service Level Agreements? Note: There are 2 correct answers to this question.

A. Ticket due date
B. Service level of incoming tickets
C. Service category
D. Status

Answer: C,D

NEW QUESTION # 118
What are the essential configuration steps to automatically create a service ticket when an e-mail comes in? Note: There are 3 correct answers to this question.

A. Configure the e-mail address in the communication channel.
B. Create an e-mail template for responses.
C. Create an account with the e-mail address of the customer.
D. Set scoping questions and outgoing e-mail details in fine-tuning.
E. Set up service categories and service catalogs.

Answer: A,C,D

NEW QUESTION # 119
……

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SAP Certified Application Associate – SAP Service Cloud 2111 Sample Questions (Q114-Q119):

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