Become Proficient to Pass the Exam with Updated Salesforce Service-Cloud-Consultant Exam Dumps

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The Salesforce Service-Cloud-Consultant certification is highly valued in the industry and is recognized as a testament to the candidate’s expertise in Salesforce Service Cloud. The certification demonstrates that the candidate has a comprehensive understanding of the Salesforce Service Cloud platform and can design and implement solutions that meet the unique needs of their organization. Candidates who hold the Salesforce Service-Cloud-Consultant certification are equipped with the knowledge and skills necessary to optimize customer service and support processes, increase customer satisfaction, and drive business growth. Passing the exam requires a significant amount of preparation and study, but the certification is well worth the effort for professionals looking to advance their careers in the Salesforce ecosystem.

>> Service-Cloud-Consultant Certification Test Questions <<

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The Salesforce Service-Cloud-Consultant (Salesforce Certified Service cloud consultant) Exam is a certification program designed for individuals who want to demonstrate their expertise in managing the Salesforce Service Cloud platform. The Service Cloud is a customer service platform that allows companies to interact with their customers through various channels, such as email, phone, social media, and live chat. The Service-Cloud-Consultant certification validates a professional’s skills and knowledge in configuring and managing the Service Cloud platform, ensuring a better customer experience.

Salesforce Certified Service cloud consultant Sample Questions (Q28-Q33):

NEW QUESTION # 28
Universal Containers wants Service Console users to be able to view and update product usage data that is stored in an external system.
Which two features should a consultant recommend to provide this functionality?
Choose 2 answers

A. Salesforce Connect
B. External Objects
C. Custom Objects
D. Middle-tier integration

Answer: A,B

NEW QUESTION # 29
Which capabilities of the console can the company use to help improve its contact center performance? (Choose 2)

A. Displays records and their related items as tabs on one screen
B. Allows Chatter Messenger to be used between agents
C. Is available for users in the partner portal
D. Indicates when records and lists are changed by others

Answer: A,B

NEW QUESTION # 30
Universal Containers runs a support operation with multiple call centers. The Support Manager wants to measure first-call resolution by call center location, agent, and calendar month.
Which reporting solution should the Consultant recommend?

A. Create a list view report that includes fields for call center location, agent, calendar month, and first-call resolution.
B. Create a joined report that includes fields for call center location, agent, calendar month, and first-call resolution.
C. Create a reporting snapshot that includes fields for call center location, agent, calendar month, and first-call resolution.
D. Create a matrix report that includes fields for call center location, agent, calendar month, and first-call resolution.

Answer: D

NEW QUESTION # 31
The Universal Containers sales team has been so successful in signing new customers that the support team is unable to provide same-day customer assistance.
What should a consultant recommend to address this problem?

A. Add more support phone lines.
B. Ask sales reps to respond to support Cases.
C. Provide a self-help Customer Community.
D. Limit Customers to 5 Cases per day.

Answer: C

NEW QUESTION # 32
A case has not been closed even after 30 days, but those cases can be closed in 7 days. What should the consultant do to overcome this? choose 2 options

A. Use auto response rule to send an email
B. Use escalation rule to send an email
C. Identify those cases and assign to the closure team
D. Supervisors to investigate those cases

Answer: C,D

NEW QUESTION # 33
……

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Become Proficient to Pass the Exam with Updated Salesforce Service-Cloud-Consultant Exam Dumps

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Salesforce Certified Service cloud consultant Sample Questions (Q28-Q33):

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