You will be able to experience the real exam scenario by practicing with Cisco 500-442 practice test questions. As a result, you should be able to pass your Cisco 500-442 Exam on the first try. Cisco 500-442 desktop software can be installed on Windows-based PCs only. There is no requirement for an active internet connection.
The Cisco 500-442 exam is a 90-minute test that consists of 55-65 questions. The exam is computer-based and can be taken at any Pearson VUE test center. The questions are designed to test the candidate’s knowledge in several areas, including call routing, Cisco Unified Contact Center Enterprise (UCCE), Cisco Packaged Contact Center Enterprise (PCCE), and Cisco Unified Intelligence Center (CUIC).
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The Cisco 500-442 certification exam is an excellent choice for professionals seeking to validate their skills and knowledge in administering Cisco Contact Center Enterprise. The exam tests the candidate’s ability to install, configure, and troubleshoot Cisco Contact Center Enterprise components, manage agent desktops, scripting, reporting, and integration with other Cisco collaboration solutions. Passing this certification exam demonstrates the candidate’s expertise in Cisco Contact Center Enterprise and enhances their career prospects.
Cisco Administering Cisco Contact Center Enterprise Sample Questions (Q14-Q19):
NEW QUESTION # 14
How many clusters of Finesse will a single PG support?
- A. two
- B. four
- C. one
- D. three
Answer: C
NEW QUESTION # 15
What are two descriptions for the Agent Targeting Rule? (Choose two.)
- A. Agent Targeting Rule configuration simplifies the Mobile Agent configuration for the CCE Agent Peripheral Gateways (PG).
- B. The Agent Targeting Rule allows configuration of Media groups by specifying the Agent id range and valid Routing Clients.
- C. Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE VRU Peripheral Gateways (PG).
- D. The Agent Targeting Rule allows Call Routing to be configured by specifying the Agent Extension range and valid Routing Clients.
- E. Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE Agent Peripheral Gateways (PG).
Answer: B,C
NEW QUESTION # 16
In a CCE Call Flow, how does ICM respond to a CVP new Route Request?
- A. ICM responds to the Route Request by running a Routing Script.
- B. ICM sends a VRU Label, which prompts a command to CVP
- C. ICM responds to the Route Request by running an Administrative Script.
- D. ICM sends an Agent Label, which prompts a command to CVP.
Answer: C
NEW QUESTION # 17
What are two PCCE deployment models that support the Avaya ACD Integration? (Choose two.)
- A. PCCE Lab Mode
- B. PCCE 2K
- C. DPCCE 4K
- D. DPCCE 12K
- E. PCCE Admin Mode
Answer: A,E
NEW QUESTION # 18
What is the function of the CVP Subdialog Return element in a VXML application?
- A. populate variables sent back to VXML Server
- B. populate variables sent back to CCE
- C. populate variables sent back to Virtualized Voice Browser
- D. populate variables sent back to VXML Gateway
Answer: B
NEW QUESTION # 19
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