33820X Reliable Braindumps Pdf | Detailed 33820X Answers

33820X Reliable Braindumps Pdf | Detailed 33820X Answers

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The Avaya 33820X exam is a certification test that validates a candidate’s knowledge and skills in designing solutions for Avaya Aura® Call Center Elite and Elite Multichannel. The exam is designed for professionals who work with Avaya Aura® Call Center Elite and Elite Multichannel on a regular basis and are looking to enhance their skills in designing solutions for these platforms.

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When it comes to negotiating your salary with reputed tech firms, you could feel entirely helpless if you’re a fresh graduate or don’t have enough experience. You will have no trouble landing a well-paid job in a reputed company if you have Avaya 33820X Certification on your resume. Success in the test is also a stepping stone to climbing the career ladder. If you are determined enough, you can get top positions in your firm with the Avaya 33820X certification.

Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Exam Sample Questions (Q44-Q49):

A Call Center Elite customer is currently running only a voice channel, and does not have either Interaction Center (IC) or Elite Multichannel (EMC). Which product enables them to implement Multichannel?

  • A. Avaya Workspaces® for Elite
  • B. Avaya Breeze®
  • C. Avaya Control Manager
  • D. Avaya Oceana®

Answer: A

Avaya OneCloud – Private Delivery provides a single-tenant dedicated software instance designed for large enterprise customers requiring higher feature sets, more control, customization, and higher security options.
Which Private Delivery option uses pre-defined data centers with an automated reference architecture to deliver a standard set of UC and CC solutions?

  • A. Enterprise
  • B. Secure
  • C. ReadyNow
  • D. Custom

Answer: C

Application Enablement Services (AES) protocols such as TSAPI, JTAPI, and DMCC, no longer need to be purchased separately with which licensing option?

  • A. Advanced License (AL)
  • B. Application Specific Licensing (ASL)
  • C. Enablement Licensing (EL)
  • D. Standard License (SL)

Answer: D

Which three statements are true for the Avaya Aura® Call Center Elite ordering process? (Choose three.)

  • A. CC-Elite can be ordered as a standalone for a 3rd party PBX.
  • B. Call Center Elite 8.0 goes to market per the Avaya Global Product Distribution policy.
  • C. It is sold through Direct and Indirect channels.
  • D. Call Center Elite includes Business Advocate.
  • E. Call Center Elite requires CMS.

Answer: B,C,D

A customer has provided you with the following solution requirements:
* A 360-degree view of the customer journey across touch points and agent interactions
* Leverage the thin client Interface to reduce costs versus downloading and managing thick clients
* No modifications to the Call Center Elite infrastructure
* Enrich and personalize the customer experience by delivering relevant customer information from multiple sources To enhance their call center solution, which application solution would you recommend to the customer?

  • A. Avaya Call Management System
  • B. Avaya Workspaces® for Elite
  • C. Avaya Breeze®
  • D. Avaya IX™ Workforce Engagement

Answer: B


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